Get help from Airbnb If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.
How do I request a refund from Airbnb host?
We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Centre. However, if you and your Host aren't able to come to an agreement, you'll have the option to ask Airbnb for help finding a solution.
How do I cancel Airbnb without penalty?
A cancellation without penalty may be approved by Airbnb if you can prove that you are unable to complete the booking due to extenuating circumstances. The following are examples of such circumstances: Unexpected changes to government travel requirements.
What can you do if your Airbnb is dirty?
Document the issue and message your Host Document the issue: If possible, take photos or video to document the extent of the cleanliness issue. Message your Host: Your Host is your best point of contact to reach out to if the listing isn't clean at check-in. It's likely that they'll be able to help you fix the issue.
What are grounds for a refund on Airbnb?
Experiences Guest Refund Policy
- Host cancels the Experience.
- Host fails to deliver or fulfill the Experience, including because of Host technical difficulties in the case of Online Experience.
- Host arrives more than 15 minutes late to the Experience causing the guest to abandon the Experience.
How do I get a full refund from Airbnb?
If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.